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Your BPO Coach - Nicole Ocean

A Day in the Life of a BPO Agent

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A Day in the Life of a BPO Agent

A typical day may look completely different from one BPO agent / broker to another. The day-to-day tasks and steps to do a BPO order are all the same but how an individual real estate professional shapes their day and the systems they use can be drastically different to each individual BPO agent or broker.

Let me take you on a quick trip into a typical day for someone doing BPO work. Please note, this is based on my own experiences having done 1,000+ BPO orders myself and with my team and from things that I’ve witnessed through customers of my BPO software company and my BPO education company.

This ‘Typical Day in the Life of a BPO Agent,’ is outlined by focusing on just one BPO agent / broker working alone on their BPO work and such, so without further ado, here’s a typical day breakdown:

Morning 🌞

  • Start workday
  • Look at calendar or BPO Genius platform to get organized
  • Plan day and necessary tasks
  • Go take Subject Property photos: Drive-By or an Interior Inspection
  • Lunch

Afternoon 🌺

  • Pull Subject Properties Assessor/Tax records
  • Pull Subject Properties MLS records
  • Pull MLS Comps
  • Transfer or automate data into BPO form
  • Upload photos
  • Finish commentary
  • Select and input ‘Final Suggested Price’
  • QC and Submit completed BPO order
  • Document work completed in payment system
  • Finish up work for the day

Evening 🌜

  • Dinner
  • Enjoy free time, relax and spend time NOT working

If you do things right, you won’t work at night during the week or on the weekends, unless you really want to or choose to work different hours. It’s completely up to you to find a system that works for you. An important goal for any BPO agent/broker is to have a healthy work/life balance.

Let’s move on by breaking down and looking at some of the factors that account for someone being successful in this niche industry. The factors can change from one real estate professional to another such as, their:

Personal Organization

Not everyone is organized about their business, let alone their personal life. For those that have mastered the balancing act of knowing how to best organize their time, they will be the ones will the chances to be the most successful.

Daily use and understanding of how to use your iPhone or Android, apps, your calendar and your ‘To Do List’ are key.

Another important item to note is to have a digital backup folder where I kept a copy of all of my BPO related stuff, like: my usernames and passwords for the BPO companies I worked for, all of the photos for the various BPO orders that I did, a copy of all of the completed BPO orders that I submitted and got paid for doing as well as my BPO payment log and more.

Once you are organized, staying on top of things and continuing to be organized are much easier.

Daily Tasks

Sometimes it difficult having a daily routine when you are a real estate professional. You end up being faced with working long and odd hours, you could have multiple things going on from working with buyers, sellers, banks and BPO Mills.

Let’s just say that you have to be good at juggling and knowing how to have set boundaries (on the days and times you work, how much work you accept and the minimum fee you accept per BPO are all really great examples) that you are able to really stick to, without it being too painful or unrealistic.

Making a handwritten list of tasks that you want to (or need to) accomplish that day can help tremendously. Having the ability to plan out your week is also a huge deal.

I love to use my built in Calendar on my iPhone to put in appointments, reminders and such for any given day and then a wonderful free app called “Do!” to help organize my ‘To Do’ items.

Business Setup

There can be a night and day difference between working your BPO business by yourself and by having a team.

A famous saying comes to mind that says “You should be working on your business, not in your business.”

When I was doing BPO orders, I started my business with just myself and then within 6 months I decided to grow things by creating a team.

There were plenty of things that I found boring, repetitive and monotonous, so I delegated those tasks to one of my teammates. I, alone kept doing the critical things: pulling MLS comps, putting in the final values, submitting completed orders and managing my team.

This proved to be a recipe of success because we had more work than we could keep up with, my income was growing and I didn’t have to do the parts of my job that I didn’t like. It was a win-win!

Not everyone wants or can handle having a team and that’s perfectly fine. Just do what works best for you!

Systems Used

Number of Companies

You want to ensure that you don’t have “All of your BPO Eggs in one basket” so to speak. To minimize risk and be able to maximize your chances of getting enough work consistently you need to be actively signed up and receiving orders from at least 4-5 BPO companies.

Amount of Workload

The amount of work that you can handle depends on lots of different factors. Unfortunately, I’ve seen many times people tend to be greedy and accept more work than they can physically handle. They get swamped with lots of BPO orders all due within 48 hours and they risk their vendor rating with BPO companies if they are late, if the work is sub-par or an order gets kicked back.

Quality Score

Many times, the quality of the work that you submit to a BPO mill helps determine your vendor rating. Companies score your work and the quality of it as well as how long it takes for you to complete and turn in your orders, they called it your ‘turn-time.’

Learn more about everything you need to know to get started doing BPO’s right here.

Question for you:

What’s the one most favorite thing you use or do that stands out that helps you be successful with your BPO orders?

Nicole Ocean
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