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Residential RealEstate Review, Inc. – Review
While I was in the BPO business from 2006-2011, I also worked for Residential RealEstate Review (RRR). I have also seen a tremendous amount of change and improvement from this company over the years as they too have upgraded their BPO platform and forms among some of the great changes that they have accomplished. Plus, they have evolved into the being one of the ‘Top 5 BPO companies” to many real estate professionals that do BPO work.
Company Name: Residential RealEstate Review, Inc.
Nicole’s Overall Grade: A-
Year Company Established: 1999
Company Size: 51-200 employees
Annual Revenue: Unknown but SPS’s servicing portfolio is worth some $30 billion
Sign-up Website Address: https://www.rrreview.com/login/default.aspx?Mode=Sign+Up
BPO Dept. phone number: 1-866-876-5095
Type of Work Offered: Residential & Commercial BPO’s and Appraisals
Accepting New BPO Vendors: Yes
Special Sign-up Requirements: None known
Order Volume: Medium
Broadcast or Auto-Assign Orders: Both
BPO AutoFill Available: Yes
Form Difficulty (If done by hand): Medium
Number of Forms: 2
Background Check Required: No
Uses NABPOP: Yes
Average Payout Amount (Exterior): 45
Average Payout Amount (Interior): 70
Typical Payment Turnaround Time: Monthly
Preferred Vendor Program: Yes
Customer Service Location: Outsourced to foreign country
Customer Service Rating: Good
Quality Control Rating: Medium
Nicole Worked For Them: Yes
Notes: Residential RealEstate Review, Inc. operates as a subsidiary of SPS Holding Corp. They are owned by a foreign company but are based in Salt Lake City, Utah. They are a solid company that I enjoyed working with over the years. They are notorious in the industry as being a BPO / Appraisal company where it seems impossible to get a broadcast order from, I’ve heard many people say the same thing, ʺOnce I get an email from them and go to click ‘Accept Order’ it says ‘Unfortunately, this order is no longer available.ʺ They use a captcha code and assign orders both based on Seniority or Exclusively to the agent/brokers in their system with the highest vendor score, that is closest to the subject property and someone that has worked the longest amount of time for RRR. They send one email of a new available order to this Senior/Exclusive agent/broker and give them 1 hour before it gets ‘Broadcast’ to multiple agents/brokers. They are a good company to work for even though they outsource their support to what seems to be India.
See above for a detailed breakdown and review of this great company. Also, check out our free list of more BPO and REO companies here.
(Please note: we are not affiliated with, endorsed or sponsored by the above listed company.)
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Nicole Ocean is a national speaker, previously certified real estate instructor, BPO trainer and coach. She’s worked with every MLS system in the US and has been teaching and helping thousands of real estate professionals all over the United States for the last 10+ years.